ORDER TERMS

QUOTATIONS

● Price quote on the proforma invoice valid for 5 working days. ● Request a new price quote if payment or proof of payment not made within 5 working days. DISPATCH DATE ● All Nexus products hand made to cutomer’s order only. ● Manufacturing time depends on current waiting list. ● Estimated dispatch date may change if no payment or proof of payment is received within 2 working days of proforma invoice. ● Scheduled dispatch date provided following payment. ● Handmade products and outsourced parts may cause slight varience in scheduled dispatch date. REFUNDS AND CANCELLATION ● Outsourced parts ordered for each order seperately, therefore no refunds once payment is committed. ● In case of faulty product either full replacement or refund provided. PAYMENT OPTIONS Bank Transfer, PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union / Money Gram. PAYPAL It is required to contact us before choosing PayPal as a payment option. SHIPPING AND RECEIPT ● Tracking information provided following shipping. ● Priority Registered Airmail tracking available when package travels in country of dispatch and country of arrival. ● Customers required to check and communicate with courier to ensure delivery. ● Customers required to check law and conditions for import of items in their country. ● Reshipping fee charged if package is returned not due to our fault. WARRANTY RETURNS ● 2 Year cover from date of receipt. Full parts and service or replacement. ● Rough handling and hitting the detector or search coil against surfaces is not covered. Protect the search coil properly with tape. ● Package and protect product adequetly. ● Insure package. ● Customer responsible for damage or loss in transit. ● Remove all batteries before shipment. ● Declared customs value is 0. (No value.) ● State clearly item is a Warranty return. ● If above Warranty return conditions are not followed, shipment can be refused. APPEARANCE, WEIGHT, PERFORMANCE ● Handmade products, slight descrepancies possible (+/- 10%). FRAUD The following fraudulant actions are not tolerated: Ordering a product for: ✘ The sole purpose just to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim. ✘ The sole purpose just to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false claim. WE ARE HERE TO HELP If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.