ORDER INFORMATION

QUOTATIONS

Price quote on the Pro-forma invoice valid for 5 working days. Request a new price quote if payment or proof of payment not made within 5 working days. DISPATCH DATE All Nexus products hand made to cutomer’s order only. Manufacturing time depends on current waiting list. Estimated dispatch date may change if no payment or proof of payment is received within 2 working days of Pro-forma invoice. Scheduled dispatch date provided following payment. Handmade products and outsourced parts may cause slight varience in scheduled dispatch date. REFUNDS AND CANCELLATION Outsourced parts ordered for each order seperately, therefore no refunds for ‘change of mind’. In case of faulty product either full replacement or refund provided. PAYMENT OPTIONS Bank Transfer, PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union / Money Gram. PAYPAL It is required to contact us before choosing PayPal as a payment option. SHIPPING AND RECEIPT Tracking information provided following shipping. Priority Registered Airmail tracking available when package travels in country of dispatch and country of arrival. Customers required to check and communicate with courier to ensure delivery. Customers required to check law and conditions for import of items in their country. Reshipping fee charged if package is returned not due to our fault. WARRANTY RETURNS 2 Year comrehensive cover from date of receipt. Full parts and service or replacement. Package and protect product adequetly. Insure package. Customer responsible for damage or loss in transit. Remove all batteries before shipment. Declared customs value is 0. (No value.) State clearly item is a Warranty return. If above Warranty return conditions are not followed, shipment can be refused. APPEARANCE, WEIGHT, PERFORMANCE Handmade products, slight descrepancies possible (+/- 10%). FRAUD The following will not be tolerated: Ordering a product for: The sole purpose just to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim. The sole purpose just to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false claim. WE ARE HERE TO HELP If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.
© Nexus Group Ltd. Frequently Asked Questions
Company Information
PI COILS
MP V2
TWO BOX
MP V3
ARCHIVE
VIDEOS
CONTACT
ORDER TERMS

QUOTATIONS

Price quote on the Pro-forma invoice valid for 5 working days. Request a new price quote if payment or proof of payment not made within 5 working days. DISPATCH DATE All Nexus products hand made to cutomer’s order only. Manufacturing time depends on current waiting list. Estimated dispatch date may change if no payment or proof of payment is received within 2 working days of Pro-forma invoice. Scheduled dispatch date provided following payment. Handmade products and outsourced parts may cause slight varience in scheduled dispatch date. REFUNDS AND CANCELLATION Outsourced parts ordered for each order seperately, therefore no refunds for ‘change of mind’. In case of faulty product either full replacement or refund provided. PAYMENT OPTIONS Bank Transfer, PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union / Money Gram. PAYPAL It is required to contact us before choosing PayPal as a payment option. SHIPPING AND RECEIPT Tracking information provided following shipping. Priority Registered Airmail tracking available when package travels in country of dispatch and country of arrival. Customers required to check and communicate with courier to ensure delivery. Customers required to check law and conditions for import of items in their country. Reshipping fee charged if package is returned not due to our fault. WARRANTY RETURNS 2 Year comrehensive cover from date of receipt. Full parts and service or replacement. Package and protect product adequetly. Insure package. Customer responsible for damage or loss in transit. Remove all batteries before shipment. Declared customs value is 0. (No value.) State clearly item is a Warranty return. If above Warranty return conditions are not followed, shipment can be refused. APPEARANCE, WEIGHT, PERFORMANCE Handmade products, slight descrepancies possible (+/- 10%). FRAUD The following will not be tolerated: Ordering a product for: The sole purpose just to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim. The sole purpose just to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false claim. WE ARE HERE TO HELP If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.
© Nexus Group Ltd.
Company Info FAQ Global MP V2 PI COILS TWO BOX MP V3 COMPANY VIDEOS ARCHIVE CONTACT