ORDER INFORMATION

QUOTATIONS

The price quote as stated on the Proforma Invoice is valid for 5 working days from date of issue. To guarantee the quoted price, please keep our official issued Proforma invoice, without this document, we can not guarantee the quoted price will remain valid. If payment has not been made and proof of such presented in 5 working days since an invoice was issued, it will be required to request a new quotation. DISPATCH DATE We are a manufacturer and do not keep stock for instant shipping. All products are hand made to order. Manufacturing time usually does not exceed a week or two and depends on the current order list. We can provide an estimated dispatch date upon request. For a scheduled dispatch date it will be required to complete payment for a placed order. If no payment has been made and proof of such received within 5 working days of announced payment date, it will be required to request a new scheduled dispatch date. We intend to dispatch orders on the scheduled dispatch date, please keep in mind that all products are hand made to order and we rely on external suppliers. REFUNDS AND CANCELLATION Outsourced parts are ordered for each order seperately, therefore we do not offer a refund for the reason of ‘change of mind’. If for any reason a product is faulty and a replacement is not available, we will issue a full refund. PAYMENT OPTIONS Bank Transfer, Payeer (payeer.com), PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union. We issue an official Proforma Invoice and payments are made to our EU registered company, Nexus Group Ltd. VAT: BG202222610. PAYPAL It is required to contact us before choosing PayPal as a payment option, as we have certain requirements before accepting this payment method. SHIPPING AND RECEIPT Tracking information will be provided following shipping and customers should check the this information as well as contact the courier if necessary to ensure the package will be received. By placing an order you acknowledge that you understand that it is your responsibility to track the shipment and if it is to be collected from the post or courier office, to do so in a timely manner. We reserve the right to charge a re-shipping fee for packages returned, not due to our fault. WARRANTY In case of a return or repair, it is necessary to package the item properly to avoid damage during transit and ensure the package against theft. All batteries have to be removed before shipping, due to aviation regulation, we can not return batteries. The declared customs value is none (0) and it should be clearly stated that it is an item for repair, any item declared with a value and not delcared as repair will incur import duties upon arrival and we reserve the right to refuse the package in this case. APPEARANCE AND WEIGHT Due to the hand-made nature of our products there may be descrepancies in product appearance and weight. Performance will be similar to demo videos and minor alterations may be made (+/- 10%) if required to enhance the search performance. FRAUD It is considered to be a fraudulant action to make a purchase for the following reasons: 1. The sole purpose to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim. 2. The sole purpose to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false claim. WE ARE HERE TO HELP If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.
ONLINE SHOP VIDEOS COMPANY HOME PRODUCTS PRODUCTS PRODUCTS Global © Nexus Group Ltd. Frequently Asked Questions Chat and      Phone Support: 00359895425635    
ORDER INFORMATION

QUOTATIONS

The price quote as stated on the Proforma Invoice is valid for 5 working days from date of issue. To guarantee the quoted price, please keep our official issued Proforma invoice, without this document, we can not guarantee the quoted price will remain valid. If payment has not been made and proof of such presented in 5 working days since an invoice was issued, it will be required to request a new quotation. DISPATCH DATE We are a manufacturer and do not keep stock for instant shipping. All products are hand made to order. Manufacturing time usually does not exceed a week or two and depends on the current order list. We can provide an estimated dispatch date upon request. For a scheduled dispatch date it will be required to complete payment for a placed order. If no payment has been made and proof of such received within 5 working days of announced payment date, it will be required to request a new scheduled dispatch date. We intend to dispatch orders on the scheduled dispatch date, please keep in mind that all products are hand made to order and we rely on external suppliers. REFUNDS AND CANCELLATION Outsourced parts are ordered for each order seperately, therefore we do not offer a refund for the reason of ‘change of mind’. If for any reason a product is faulty and a replacement is not available, we will issue a full refund. PAYMENT OPTIONS Bank Transfer, Payeer (payeer.com), PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union. We issue an official Proforma Invoice and payments are made to our EU registered company, Nexus Group Ltd. VAT: BG202222610. PAYPAL It is required to contact us before choosing PayPal as a payment option, as we have certain requirements before accepting this payment method. SHIPPING AND RECEIPT Tracking information will be provided following shipping and customers should check the this information as well as contact the courier if necessary to ensure the package will be received. By placing an order you acknowledge that you understand that it is your responsibility to track the shipment and if it is to be collected from the post or courier office, to do so in a timely manner. We reserve the right to charge a re-shipping fee for packages returned, not due to our fault. WARRANTY In case of a return or repair, it is necessary to package the item properly to avoid damage during transit and ensure the package against theft. All batteries have to be removed before shipping, due to aviation regulation, we can not return batteries. The declared customs value is none (0) and it should be clearly stated that it is an item for repair, any item declared with a value and not delcared as repair will incur import duties upon arrival and we reserve the right to refuse the package in this case. APPEARANCE AND WEIGHT Due to the hand-made nature of our products there may be descrepancies in product appearance and weight. Performance will be similar to demo videos and minor alterations may be made (+/- 10%) if required to enhance the search performance. FRAUD It is considered to be a fraudulant action to make a purchase for the following reasons: 1. The sole purpose to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim. 2. The sole purpose to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false claim. WE ARE HERE TO HELP If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.
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Nexus Group Ltd. | Chat and      Phone Support: 00359895425635     Frequently Asked Questions