● Price quote on the proforma invoice valid for 5 working days.
● Request a new price quote if payment or proof of payment not made within 5 working days.
● All Nexus products hand made to cutomer’s order only.
● Manufacturing time depends on current waiting list.
● Estimated dispatch date may change if no payment or proof of payment is received within 2 working days of proforma invoice.
● Scheduled dispatch date provided following payment.
● Handmade products and outsourced parts may cause slight varience in scheduled dispatch date.
REFUNDS AND CANCELLATION
● Outsourced parts ordered for each order seperately, therefore no refunds once payment is committed.
● In case of faulty product either full replacement or refund provided.
Bank Transfer, PayPal (Payment by Credit or Debit card possible without a PayPal account) and Western Union / Money Gram.
It is required to contact us before choosing PayPal as a payment option.
SHIPPING AND RECEIPT
● Tracking information provided following shipping.
● Priority Registered Airmail tracking available when package travels in country of dispatch and country of arrival.
● Customers required to check and communicate with courier to ensure delivery.
● Customers required to check law and conditions for import of items in their country.
● Reshipping fee charged if package is returned not due to our fault.
● 2 Year comrehensive cover from date of receipt. Full parts and service or replacement.
● Rough handling and hitting the detector or search coil against surfaces is not covered. Protect the search coil properly with tape.
● Package and protect product adequetly.
● Insure package.
● Customer responsible for damage or loss in transit.
● Remove all batteries before shipment.
● Declared customs value is 0. (No value.)
● State clearly item is a Warranty return.
● If above Warranty return conditions are not followed, shipment can be refused.
APPEARANCE, WEIGHT, PERFORMANCE
● Handmade products, slight descrepancies possible (+/- 10%).
The following fraudulant actions will not be tolerated:
Ordering a product for:
✘ The sole purpose just to scan a site, check a treasure folktale or retrieve a lost item and returning the product with a false claim.
✘ The sole purpose just to create YouTube videos / social media posts to film or photograph content for advert clicks and returning the product with a false
WE ARE HERE TO HELP
If you have any questions or require assistance please contact us. We strive to provide both high quality products and excellent customer service.