PRODUCT GUARANTEE AND WARRANTY
Money Back Guarantee
Nexus Group Ltd. trading as Nexus Metal Detectors, guarantees the performance demonstrated in videos published on any of our official social media
accounts or web spaces.
A full refund is granted, if any product is confirmed by us to be fully functional, and a 100% replicated video test (with good sound and vision) of one of our
official published videos is provided, with the exact same conditions and target, demonstrating lower performance.
Warranty
Nexus Metal Detectors warrants that its products will be free from defects in materials or workmanship for a period 24 months.
The Warranty is automatically granted to the person who's name appears on the proforma invoice, no registration is required and commences on the date
of product receipt.
The Warranty is limited to operation of the products under normal use and in accordance with the online user manuals published on
www.nexusdetectors.com.
Request Validation
If it is determined that the Warranty holder's request is valid, Nexus Metal Detectors will repair, replace or service any defective part at our cost, with return
shipping.
If the request is determined to be invalid, the Warranty holder is responsible for cost of investigation, repair or replacement and shipping.
What is not covered
Damage caused by accident, misuse, negligence, fair wear and tear, or opening the control box, user alteration, modifications, unauthorised servicing.
Warranty Requests
Each Nexus product is tested prior to shipping and unlikely to require servicing. If the event occurs for a warranty request, it is priority and usually
completed within a day or two.
The Warranty holder should contact us by e-mail within 14 calendar days from date of first becoming aware of alleged defect and follow the instructions
provided by us.
Warranty Transfer
To transfer the Warranty, the new owner should contact us within 14 calender days following purchase and provide either a sales invoice / receipt or written
and signed letter issued by the last Warranty holder. These documents should contain a date of sale, the amount paid and reachable contact information
of the last Warranty holder.
The product should be inspected by a person authorized by Nexus Metal Detectors, following inspection, a document approving transfer will be provided.
PI COILS
MP V3
TWO BOX
MP V3+
3D TEST
VIDEOS
CONTACT